Frequently asked questions

We process orders within 1–2 business days. Delivery then usually takes 2–5 business days, depending on your country. During larger promotions processing may take a little longer, but we always do our best to get your parcel moving as soon as possible.

Once we ship your parcel, you'll receive an email with a tracking number and link. Click it to follow your shipment at any time.

Email us as soon as possible at si@giannabellucci.com with your order number. If the order hasn't shipped yet, we'll gladly change or cancel it.

Arrange an exchange for another size through our returns link within 30 days of receipt. We allow one exchange per order. Find all the details on our Refunds and exchanges page.

If you believe an item is faulty, email us at si@giannabellucci.com with your order number and a photo. We'll handle your complaint as quickly as possible.

We sincerely apologise. Email us at si@giannabellucci.com with your order number and a photo of the item you received — we'll fix the mistake right away.

After we receive and inspect your returned parcel, we issue the refund within approximately 14 days. Depending on your bank, the amount may take a few extra business days to appear.

Yes, you can choose gift wrapping at checkout. Please review our Terms of Service for the conditions on returning gifts.